Zel Punta Cana, Punta Cana

I just returned from a family vacation at the Reserve, and overall, it was a wonderful experience. The beach was fantastic without any seaweed issues, and we always found chairs to relax in, thanks to the Family Concierge section’s ample seating. However, the dining experience was a bit hit or miss, with some restaurants needing improvements. The service was generally attentive, especially from staff like Milly and Darling, but the wait at some dining options could be long.

Our stay started off with high hopes, but it turned out to be quite disappointing. The room was clean and comfortable, but we faced constant noise issues that really affected our family's experience. The staff needs better training, as service felt lacking despite the beautiful grounds of the hotel. We're glad we chose this location with its stunning beach, but overall, we expected much more for what we paid.

Our family vacation at The Reserve at Paradisus Palma Real was absolutely wonderful. The service was exceptional, with dedicated staff who really catered to our needs. The pools were perfect for the kids, though I wish the beach was closer. Overall, it was a fantastic experience that my family loved, and we are eager to return.

Our stay at The Reserve was outstanding! It’s a wonderful spot for families with kids, offering a private and quieter atmosphere. The staff made us feel like family, but we did notice some changes in the dress code that we thought could be improved. Overall, it’s a fantastic place to relax and enjoy a vacation with great amenities.

We had an amazing family getaway at The Reserve! The staff went above and beyond to make our stay enjoyable, especially our concierge Johanna, who was a lifesaver with our kids. However, the rooms felt like they could use some updates, and the dining options, while adequate, weren't extraordinary. Overall, the service was excellent and made up for a few minor shortcomings.